Reference

Terms That Cover Your L89 Account

Using L89 means these terms apply to your account, your deposits via bKash, Nagad, or Rocket, and everything you do in the lobby.

Account-holder agreementLocal law appliesbKash, Nagad, Rocket coveredMobile and browser accessSupport available

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HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We store your account data — name, contact detail, and linked wallet numbers for bKash, Nagad, or Rocket — only for as long as your account is active or as required by applicable law. Passwords are hashed; wallet numbers are stored in encrypted form and used only to process your transactions. If you want to request a copy of your data or ask us to delete it, contact support with your account ID and the request type. We process deletion requests within 30 days unless retention is required by law.

Data retention

Account data is kept for the duration of your account and for any period required by applicable regulations. We do not retain payment data beyond what is needed to process and reconcile transactions.

Cookie use

We use session cookies to keep you logged in across mobile and browser and analytics cookies to improve the lobby. You can manage cookie preferences in your browser settings.

Account security

Your account is protected by password and OTP verification on login. If you notice a login you did not make, change your password immediately and contact support to flag the session.

Data requests

To request your data or raise a correction, message support with your registered mobile number and account ID. We respond to data requests within 30 days of receiving a complete request.

What These Terms Actually Cover

L89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and L89 the moment you create an account. They cover how your account is opened, verified, and closed; how deposits and withdrawals work through bKash, Nagad, and Rocket; and what happens if either party ends the relationship. We may

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update these terms when regulations or our services change — we will notify you through the contact detail on your account before changes take effect. Your continued use of the account after that notice means you accept the revised terms. Eligibility to open and use an
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account depends on your local law and the regions where L89 accepts registrations. If local law in your area restricts or prohibits online gaming, it is your responsibility to check before opening an account. We do not make representations about legality in any specific jurisdiction —
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that check is yours to make. Accounts are for personal use only; one account per person is allowed, and sharing account credentials is a breach of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a terms-related issue — account verification, a disputed transaction via Nagad or Rocket, or a closure request — our support team is the right first contact. We aim to respond to account and terms queries within one business day through the channels below.

Team online

Live Chat

Start a chat from the account dashboard for real-time help with terms questions, wallet verification, or account access issues.

Email Support

Send a detailed query to our support address for matters that need a written record — withdrawal disputes, account closure, or terms clarification.

Help Centre

The Help Centre covers common terms questions including wallet linking, account limits, and what to do if your bKash transfer is not reflected.

Common Questions About These Terms

These questions cover what most people want to know when they first read through the terms — account rules, wallet use, data, and how to end the agreement.

Yes. The same terms cover your account whether you access L89 through a mobile browser or any app version. The agreement follows the account, not the device.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or mobile number, we reserve the right to close the additional accounts.

You need to update your linked wallet number through account settings or by contacting support before requesting a withdrawal. Transfers sent to an old number cannot be reversed once processed.

We notify you via the contact detail on your account — usually the mobile number you registered with. Changes take effect after notice; continued account use means you accept the updated terms.

Contact support and request account closure. Any confirmed balance in your wallet will be returned to your registered bKash, Nagad, or Rocket number before the account is closed.

Raise a dispute through email support with your account ID and a description of the issue. We review terms-related disputes and respond with a written explanation of the outcome.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your L89 Account

Account Security and Data Practices

Data retention

Cookie use

Account security

Data requests

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Do these terms apply if I access L89 on my phone rather than a browser?

02 Can I have more than one L89 account?

03 What happens to my bKash or Nagad wallet link if I change my number?

04 How will I know if these terms change?

05 How do I close my account and what happens to my balance?

06 Who do I contact if I disagree with a terms decision affecting my account?

Terms & Conditions

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