Reference

How L89 Handles Your Personal Information

Your account data stays with us — not shared, not sold. When you use bKash, Nagad, or Rocket to fund your account, the payment details you enter are processed securely and never stored in plain form on our servers.

Data not sold to third partiesEncrypted account storagebKash, Nagad, Rocket payment privacyRight to request your dataBangladesh-region policy
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L89 How L89 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or remove personal data tied to your account, our support team handles these requests directly. You can reach us through live chat inside the lobby, by email, or through the in-app help section on your phone. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt when your request is logged.

Live Chat Open the chat icon inside your account lobby. Available for account and data queries from Bangladesh.
Email Support Send your data request to our support address listed in the account help section. Include your registered contact detail.
In-App Help Tap the help icon in the mobile interface to submit a privacy or data request directly from your phone.
DATA SECURITY

How We Protect and Manage Your Account Data

Account security starts at login. We use encrypted connections across the platform, and your session data is not accessible to other accounts. Cookies are used to keep you logged in across your phone and browser — you can clear them at any time through your device settings, though this will end your active session. If you want to update the personal details on your account, you can do this through the account settings page or by contacting support directly.

Encrypted Storage

Personal details and payment references are stored with encryption. Plain-text credentials are never written to our database at any point in the process.

Cookie Use

We use session cookies to maintain your login state across devices. No third-party advertising cookies are placed without your knowledge.

Data Retention

We keep your account data while your account is open and for a period after closure as required by applicable rules. You can request deletion after that period.

Your Access Rights

You have the right to ask what data we hold about you, request corrections, and ask us to delete it where local law permits. Contact support to start that process.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on this platform.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected automatically when you log in.

No. We receive only a transaction reference from bKash, Nagad, and Rocket to confirm a payment. Your PIN and full wallet credentials are never stored by us.

Yes. Contact our support team via live chat or email with your registered details and we will provide the data we hold on your account, subject to applicable local law.

Send a deletion request through live chat or the in-app help section. We will process it in line with our retention obligations and confirm once it is complete.

Only with payment processors like the bKash, Nagad, and Rocket networks to complete transactions, and when required by law. We do not sell your data to advertisers.

Your rights and our obligations under this policy depend on your local law and the eligible regions where this service operates. Check local regulations for what applies to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoL89 BankingInfoBangladesh Rocket Help 511

Related pages

L89 Bangladesh L89 App L89 Glossary FAQ bKash Balance Add